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FAQ

At the moment, we don’t have retail stores as doing so would only bring up the price and make it more expensive for our customers. Therefore, the original ReliefPillow™ is available on our website only, where we can guarantee the authentic ReliefPillow™ standards through the website store.

The ReliefPillow™, a Contoured Cervical Orthopedic Pillow, was designed to provide optimal neck alignment and improve the distribution of gravitational forces on your body while you are sleeping. So yes, it definitely can! Try it yourself and experience its magic!

81% of our users experienced neck pain relief after 1 night of the ReliefPillow. For 17% of other users, they experienced relief as soon as 3 nights after sleeping with the ReliefPillow.

Certainly! The ReliefPillow™ was carefully engineered to cater to all possible sleeping positions. Whether you sleep on your back, stomach, or side, you will be able to experience the benefits of our ReliefPillow. This is perfect for you, your partner, your child, for anyone!

The ReliefPillow™ comes in 2 different sizes: one standard “fits for all” size and one bigger variation, which is recommended for the really restless sleepers. Both include all the benefits of what ReliefPillow™ stands for and enhance your sleep in its own unique and brilliant way.

Deciding on the perfect pillow size can be difficult, The main difference of both the standard and King sized pillows is the length and breadth. The lofts are the same at 4" tall.
We usually recommend the plus-sized ReliefPillow™ for those who have queen or king-sized beds, or larger body frames.. or just want that extra space to rest their head on.

Were not a certified solution for sleep apnea, however, many of our users who have sleep apnea have had an extremely positive experience using the ReliefPillow.

First of all, The ReliefPillow™ is, without a doubt, worth more than its price. The comfort, coziness, and calmness you will experience after a night of sleep on this pillow, is almost priceless. Secondly, we are one of the most affordable pillow designers in the industry. And last but not least, we are currently offering a discount promo, so there’s really no better deal on the market!

With standard pillows, lying on your back makes the base of your tongue and soft palate collapse to the back wall of your throat, causing a vibrating sound during sleep.

You can use the ReliefPillow to stay aligned, expanding your breathing passage to help prevent this.

Every ReliefPillow comes with one pillowcase. If you order two Relief Pillow`s, you will receive two pillowcases.

We have a ton of happy customers using the Relief Pillow and the CPAP machine together, however, we always recommend you should ask your doctor - just to be 100% certain if it`s right for you.

Yes, we ship to countries all over the world. 

All items are subject to a handling period before they are dispatched as part of our efforts to provide you with the lowest if not free, handling and shipping costs. In other words, all orders are fulfilled and shipped/leave the warehouse within 1 to 4 business days after the order has been made.

We will notify you by email when your items have been shipped. 

As soon as your order is fulfilled, the carrier services will update the relevant tracking code in the system. Please allow 2 to 3 days after making the order, for the carrier services to update the system.

Your tracking code can then be found in your order order confirmation page. The order confirmation page can be easily accessed via the link seen in the confirmation email you received upon completing your order.

You can use your order's tracking code (one order may have more than one tracking codes) and track your items via our Track Order page.

In our efforts to provide you with the lowest if not free, handling and shipping costs, your product will be delivered in 1 to 3 weeks after we fulfil the order. 

An automated email acknowledging fulfilment and that your order is ready to be shipped will be sent out to you.

This may be a little longer for international delivery.

In periods of high social media exposure, please allow 2 to 4 weeks for delivery (after fulfilment) as the demand may be quite high.

Every product has a shipping tracking code that will give you a better delivery date estimation. May you face any issues or have any questions about your order delivery status, please contact us via our Contact page and we will get back to you as soon as possible.

COVID-19 update

Due to the COVID-19 crisis, the worldwide air-traffic has been severely disrupted. Although we're still able to ship worldwide, please be open for some delays.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

Please keep this in mind when receiving deliveries.

The size of Relief pillow is 12 x 20" (30 x 50cm) for the standard size, And  14x24"(60x35cm) for kingsize. In order to be able to provide you with Free Worldwide Shipping, the pillows are compressed and effectively fitted in a sealed vacuum bag that will take minimal space and can be processed sooner by the relevant carrier services.

Once you place your order, you will not be able to make any changes. In the event of errors (incorrect/incomplete shipping addresses, email addresses, names, phone numbers), please contact us via our Contact page as soon as possible.

Keep in mind that, all order amendment requests would need to be raised within 8 hours after the order has been made. If a change request has been made 8 or more hours after the order, we will not be able to alter the order in any way as it will have been processed by our systems. 

ReliefPillow™ is not responsible for undelivered items due to incorrect/incomplete shipping addresses provided by the customer.

Manufacturing defects on any of our products or issues with received orders are covered by a product replacement or store credit. Any issues with orders or products would need to be communicated to us within 24 hours after delivery of order to prove the validity of the defect. For information on returning defective items please visit our Return and Refund page.